Terms & Conditions

Please read the terms and conditions carefully before using Deltacleta.cat (the “Site”). By using and making purchases on our Website, you agree to the terms and conditions described below. Since the terms and conditions may be updated from time to time (for example, to reflect changes in technology, our business model, the capabilities of our system or laws and regulations), we encourage you to visit this page regularly to take note of any changes that may have affected the terms and conditions.

Shipping information
Depending on the article or articles you buy on Deltacleta.cat, you have different shipping methods at your disposal. At the time of payment, you will be instructed to choose a shipping method in relation to your order. Shipping costs are based on the shipping method. Total shipping costs will be calculated automatically during the payment process, prior to the completion of your order.
Generally, you will have the option to expedite delivery using an Express shipping method. If you choose this option, your order must be received together with the confirmation of the credit authorization no later than 16:00 CET; otherwise, your order will not be processed until the next business day. Working days are considered working days from Monday to Friday.

Delivery places
We currently ship orders to mainland Spain and the Balearic Islands.
We do not ship to the Canary Islands, Ceuta and Melilla as well as post offices.

Delivery times and costs
You can expect to receive your order within 3 working days. Working days are considered working days from Monday to Friday.
The cost of shipping is included in the price of the items.

Tracking and order history
If you have an account at www.deltacleta.cat, you can track your orders by visiting "My Account" and clicking "View my orders". There you can see your previous orders or the status of your current order.
If you do not have an account, please contact our Customer Service Team, who will do their best to inform you about the status of your application.

Product review
Please note that you assume the risk for the products you have ordered, once the shipment is complete. If the container is damaged, please do not accept the shipment. Without prejudice to your legal rights, you are responsible for inspecting the product and notifying us of any complaints. In the event of defective products or non-compliance with your request, you have the option to return the defective product and we will refund the purchase price together with all shipping costs.

Availability and validity of the offer
We strive to have stock of all the items offered on the website. In the event that you ask us for products that are not in stock, we reserve the right not to accept your offer. You will be notified by email and of course any other payment will be refunded.
The prices and offers that appear on the website are valid at the time they occur, unless other specific terms on the website indicate otherwise. Price errors, spelling and other errors can occur.
During the order confirmation process, we check the prices. If the correct price is less than the indicated price, the lower amount will be charged. If the correct price is higher than the price listed on our website, we will contact you. If we are unable to contact you, we will reject your offer and notify you by email.

Orders
The online store is open 24 hours a day. However, the store may be closed for maintenance. For your convenience, we strive to perform these tasks at night.
To shop at www.deltacleta.cat you must be at least 18 years old and have a credit card accepted by us.
You have the right to return your order, without any penalty or need for justification, within 30 days from the day following the delivery of the product.
At the moment, we can only fulfill your order if the delivery address is a home or office located in one of the countries included in the "We ship to" list. Therefore, our website is only designed to be used by people living in the countries mentioned. We do not send to post offices.
We may reject an offer or cancel a purchase in any of the following situations, without us being liable for damages or costs. Before taking any action, we will notify you by email in order to try to resolve the issue and return any applicable payments you have made to us without any deduction:

  • Your payment information is incorrect or unverifiable;
  • Your order may have been placed for fraudulent purposes, or in connection with a crime or other illegal activity;
  • There was an unintentional error on the Website; for example, a payment error, etc .;
  • We have reason to believe that you are a minor;
  • You are not resident in any of the countries listed in the "We ship to" list or we cannot deliver your order to the address provided by you.

By placing an order on our website, you make us an offer to purchase the products you have selected in these terms and conditions. We may or may not accept your offer at our discretion.
We can only accept offers made through our website or by telephone through our customer service. We cannot accept orders placed by email, post or fax.

At what point in the ordering process do I commit to making the purchase?
The moment you click "Place an order" and after the receipt that appears on your screen, you agree to make the purchase. In any case, please refer to the "Returns and cancellations" section.
The receipt shown on your screen is an automated acknowledgment which means we have received your purchase offer. However, acknowledgment does not mean that we have accepted your offer, and we reserve the right to explicitly decline your offer after receiving automatic acknowledgment.
If we accept your offer, you will receive an email to confirm that we have accepted your order (order confirmation). The contract between you and us will be effective from the time of sending the order confirmation.
If you made a mistake when placing your order, please contact our Customer Service team, who will be happy to help. In any case, be sure to review your offer before placing your order. Before you place your order, you have the option to edit all the information you have entered, such as your shipping or billing address, or your credit card information, as well as change or delete items from your order. shopping bag.

Fraud Check
In order to protect our customers and to maintain the security of buying online, we can check the data you provide us when sending an order. These checks may include address verification and payment method to prevent fraud.

Payment methods
We accept the following payment methods:

  • Payment by bank transfer
  • Credit card
  • PayPal

Please note that we cannot accept payment methods not specified above. If you attempt to pay by any other method, we will not be liable for the loss of your payment or any other damage caused by your action.

Credit card verification number
To maintain your own security and prevent fraud, you will be asked to enter your card verification number (CVV) when paying by credit card. You can find the 3-digit number on the back of your credit card. It usually appears to the right of your credit card number.

Payment processing
Once your application and data have been verified and the requested products leave our warehouse for shipment, payment will be deducted from your account. Please note that your billing address must be entered exactly as it appears on your bank statement.

Prices and taxes
All prices for products, shipping and other services include VAT. Shipping costs are added per order. Please go to "shipping costs" for more details on the costs applicable to your specific country. We will always inform you of the total price, including all taxes and other costs, such as fees and possible delivery costs.
The prices that appear on the website are those applicable at the time of purchase. Prices are subject to change without notice, but such changes will not affect orders we have already accepted. We strive to avoid misleading information, but keep in mind that price errors, spelling and other errors can occur from time to time. During the order confirmation process, we check the prices. If the correct price is less than the indicated price, the lower amount will be charged. If the correct price is higher than the price listed on our website, we will contact you. If we are unable to contact you, we will reject your offer and notify you by email.

Currency
All prices listed on www.deltacleta.cat are indicated in the currency of the country selected for our IP geographical location function. If you want to change the country selection, please use the country selector at the top of the web page. Your delivery address will decide in which currency it will be charged. Please note that when changing the destination country, prices and shipping costs may change.
You can pay Euros (€).

Pictures
The photography of the product is not contractual, that is, the colors can have different hue on different computer screens or on printer prints, as well as the image can always vary a little from reality.